Shipping & Return Policy
Shipping Policy
Thank you for shopping with The Crown & Collar! We strive to deliver your orders as quickly and efficiently as possible.
Processing Time:
Orders are processed within 1-3 business days (excluding weekends and holidays).
You will receive a confirmation email with tracking information once your order has been shipped.
Shipping Methods & Rates:
We offer standard and expedited shipping options at checkout.
Shipping costs are calculated based on weight, destination, and selected shipping method.
Free standard shipping is available for orders over [insert amount].
Estimated Delivery Times:
Standard Shipping: 5-7 business days
Expedited Shipping: 2-3 business days
International Shipping: 7-14 business days (varies by location and customs processing)
International Shipping:
Customers are responsible for any customs duties, taxes, or fees applied to international shipments.
Shipping times may be affected by customs delays beyond our control.
Lost or Stolen Packages:
The Crown & Collar is not responsible for lost or stolen packages. If you experience any issues, please contact the carrier directly.
If your package is marked as delivered but you have not received it, please allow 24-48 hours before reaching out to the carrier or our support team.
Return & Exchange Policy
We want you to love your purchase! If you are not completely satisfied, we’re happy to offer returns and exchanges within our policy guidelines.
Eligibility for Returns & Exchanges:
Items must be returned within 7 days of delivery.
Items must be unworn, unwashed, and in their original packaging with tags attached.
Sale items, gift cards, and personalized/customized products are final sale and cannot be returned.
How to Initiate a Return/Exchange:
Contact our customer service team at thecrownandcollar@gmail.com to request a return authorization.
Pack the item securely and include your order number and reason for return.
Ship the package using a trackable shipping method.
Refunds:
Once we receive and inspect your return, refunds will be issued to the original payment method within 5-7 business days.
Shipping fees are non-refundable.
Exchanges:
If you need a different size or item, we recommend placing a new order and returning the original item.
Defective or Incorrect Items:
If you receive a defective or incorrect item, please contact us within 7 days of receiving your order, and we will provide a replacement or refund at no additional cost.
If you have any questions, please reach out to us at thecrownandcollar@gmail.com. We’re here to help!
On Tue, Apr 1, 2025 at 7:33 PM CROWN AND COLLAR <thecrownandcollar@gmail.com> wrote: